Blog news, Technical Support Tips
When placing a service call on your product please ensure you provide the proper manufacturer and
model of the equipment. Please call if you have difficulty locating your model number on your machine.
Many manufacturers use the same or similar model numbers as others. Many copiers and Laserprinters will
cross-reference from different manufacturers. For example, Sharp ARM355 or ARM455 is equivalent to Imagistics (Pitney Bowes)
product IM3511 or IM4511; Samsung SCX-5935FN is equivalent to a Xerox Phaser 3635MFP; and Samsung MultiXpress SCX-6545N/SCX-6555N
equivalent to the Xerox Work Centre 4250/4260 imaging unit and toner are not the same, yet fuser assembly are the same.
If a machine has a cross reference to another manufacturer it does not mean that they will use the same toner or imaging
units. A clean environment is a good home for all office equipment. Regularly
scheduled maintenance is important, like replacing your car oil every 3k to 5k miles, you should have your office equipment
serviced 2 to 3 times a year. We recommend no more than 30k copies or prints in between service. Your monthly
copy/print volume is a big factor in determining how often you need to service your equipment. Used good quality paper. Protect
your office equipment with a surge protector to prolong life of electronics. We also recommend a key operator for large companies
to maintain daily production activities.
Typical copy procedures require you to interface directly with your product. It is highly
recommended that you get acquainted with and understand all of the options and features on your copier by reading the operators
manual. It is important to maintain/clean your copy board glass with Isopropyl Alcohol and dust off the Automatic Document
Feeder with canned air. We recommend using HP 20/24Lbs paper or a good quality paper from Georgia
Pacific. Purchasing low quality paper results in excessive paper dust that will build up throughout your copy machine or Laser
printer, Excessive paper dust causes false reading on photo-interrupter sensors. Excessive paper dust affects copy quality
issues on drum assemblies, toner cartridge or mechanical components. If a paper jam occurs, don’t panic and simply
follow the instructions on how to clear the jam.
Print tasks are performed via serial, parallel, USB or Ethernet port
(cable) interface, which attaches directly to your computer regardless of the operating systems. From all interfaces listed
above the Ethernet interface will require network procedures. Completing communications between your computer and printer
requires a “driver” specific to your printer. Drivers are software applications that enable
your computer and printer or MFP to understand communicate with ech each other. Make sure you always match the manufacturer’s
printer model product with the computer operating system. We recommend downloading the printer drivers directly from the manufacturer
website (Brother drivers from the Brother website, Canon from Canon, HP from HP, and so forth.) As always,
we recommend that the end user reads the operator manual prior to installing your printer. There are several types of drivers
PCL (Printer Command Language) for both Mac and Windows base computer systems industry standard, PS drivers
(PostScript) mainly use for graphic output. There are few more types of drivers available in a sence they serve
the same purpose of bydirectional communications, with advance technology some computer programs need specific drivers to
All products have a failsafe mechanism. Error
messages will appear if there is a malfunction with your product, that’s when a failsafe protocol is initiated. The
message typically appears in your control panel or in your computer copy/printer driver. Always see your key operator for
questions or call for service, if necessary. The beginning of winter season has the tendency of creating lots of static
electricity we recommend using some sort static eliminator to spray in your home or office to protect your office equipment.
To learn more about static electricity follow link http://www.aclstaticide.com/01/secure/aboutstatic.html. We provide support and service for all products sold by Office Imaging Systems and/or other
Copier error code Messages & HP error code Messages
Office Jet Printers, Photo-Smart
Printers, Ink-jet Printers:
Ink jet printers are serviced in-shop only. Most common failures are scanner failure, ink system failure, carriage
failure, and waste ink full. We recommend purchasing OEM (Original Equipment Manufacturer) ink cartridges for ink jet
printers. Ink cartridges
have expiration dates and some are equipt with digital integrated
chips. We do not sell ink-jet printers or ink cartridges.
Customer awareness and shared information:
Office security most digital copiers since 2000 were equipped with a hard drive. Any copy,
fax, print or scan job is stored in the hard drive, Samsung and other name manufacturers provide a way to
brush clean the hard drive by the end user. Medical and Tax services are very aware of pending security, best policy
is to main a secure network and destroy hard drive when replacing machine if information is being stored.
Blog, Key operation
precedures and recommendations
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