HP Color LaserJet Printers Error Messages

HP Color LaserJet Printers Error Messages

HP CLJ 1500, 2500 series

8x.yyyy EIO error
The Attention light is blinking. A problem exists with the print server card.

49.xxxxx Formatter/engine error
The Go, Ready, and Attention lights are blinking, or the magenta-print-cartridge, yellow-print-cartridge, andimaging-drum lights are on.

50.X Fuser errorThe Ready and Go lights are on.

51.x Bad beam detect error
The Attention, Ready, and Go lights remain on.

52.x Scanner error
The Ready light is on.

53.x1.zz Printer (DIMM Slot 1) error
The Go light is on. A problem exists with the DIMM in DIMM slot 1.

NOTE: Many of the first printers of this model were shipped with an 8 MB flash DIMM in DIMM slot 1. If theprinter has an 8 MB flash DIMM in DIMM slot 1, then replace the DIMM. The 8 MB flash DIMM will not workin any DIMM slot other than DIMM slot 1.

53.x2.zz Printer (DIMM Slot 2) error
The Ready light is on. A problem exists with the DIMM in DIMM slot 2.

53.x3.zz Printer (DIMM Slot 3) error
The Attention light is on. A problem exists with the DIMM in DIMM slot 3.

55.x Engine communication error
The Attention light is on.

57.x Fan motor error
The Attention light is blinking.

64 Scan buffer error
The Go light is blinking.

HP CLJ 1600 Series

50.1 Fuser Error
Low fuser temperature

50.2 Fuser Error
High fuser temperature

50.3 Fuser Error
Slow fuser temperature

51.20 Error
Black scanner error

51.21 Error
Cyan scanner error

51.22 Error
Magenta scanner error

51.23 Error
Yellow scanner error

55.1 Error
DC controller error, The device has experienced an internal hardware error.

57 Fan Error
The device has experienced a problem with its internal fan.

HP CLJ 2820, 2830, 2840 Series

50.x Fuser Error
The device has experienced an internal hardware error.

51 Laser Error
The device has experienced an internal hardware error.

52 Scanner Error
The device has experienced an internal hardware error.

54.2, 55.1, 59.16, 59.192, 59.4, 59.99 Errors
The device has experienced an internal hardware error.

57 Fan Error
The device has experienced a problem with its internal fan.

79 Error
The device has experienced an internal firmware error.

HP CLJ 3000, 3600, 3800 Series

10.32.00 UNAUTHORIZED SUPPLY
Unauthorized supply in use, This message appears until an HP supply is installed or you press the check mark.

10.92.YY CARTRIDGES NOT ENGAGED
The print cartridges are not engaged correctly.

10.94.YY REMOVE SHIPPING LOCKS FROM ALL CARTRIDGES
At least one print cartridge has a shipping lock attached.

10.XX.YY SUPPLY MEMORY ERROR
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.

11.XX INTERNAL CLOCK ERROR
The printer's internal clock is not working correctly.

13.XX.YY DUPLEX JAM INSIDE FRONT DOOR
A jam has occurred inside the front door.

13.XX.YY DUPLEX PATH JAM FRONT DOOR
A jam has occurred in the duplex output area inside the front door.

13.XX.YY FUSER JAM INSIDE TOP COVER
A jam has occurred in the fuser.

13.XX.YY JAM IN TRAY 1
A page is jammed in the multipurpose tray.

13.XX.YY JAM IN TRAY X
A page is jammed in tray 2.

13.XX.YY JAM IN TRAY X
A page is jammed in the multipurpose tray or tray 3.

20 INSUFFICIENT MEMORY
The printer has received more data from the computer than fits in available memory.

22 EIO X BUFFER OVERFLOW
For the HP Color LaserJet 3000 and 3800 Series printers with an EIO device only

22 EMBEDDED I/O BUFFER OVERFLOW
For the HP Color LaserJet 3000 and 3800 Series printers only

22 PARALLEL I/O BUFFER OVERFLOW
For the HP Color LaserJet 3000 and 3800 Series printers only

22 SERIAL I/O BUFFER OVERFLOW
For the HP Color LaserJet 3000 and 3800 Series printers with an EIO device only

22 USB I/O BUFFER OVERFLOW
The printer USB buffer has overflowed during a busy state.

40 BAD SERIAL TRANSMISSION
For the HP Color LaserJet 3000 and 3800 Series printers only

40 EIO X BAD TRANSMISSION
For the HP Color LaserJet 3000 and 3800 Series printers with an EIO device only

40 EMBEDDED I/O BAD TRANSMISSION
The connection with the HP Jetdirect embedded print server has broken.

41.3 UNEXPECTED SIZE IN TRAY X
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

41.5 UNEXPECTED TYPE IN TRAY X
The printer senses a different media type from what is configured in the tray.

41.X ERROR
2 Beam-detected misprint error

49.XXXXX ERROR
A critical firmware error has occurred.

50.X FUSER ERROR
A fuser error has occurred.

51.XY ERROR
2 laser

53.10.01 ERROR UNSUPPORTED RAM
For the HP Color LaserJet 3000 and 3800 Series printers only, The memory DIMM is not a supported DIMM.

53.XY.ZZ CHECK RAM DIMM SLOT
For the HP Color LaserJet 3600 Series printer only, A printer error has occurred.

54.XX ERROR
An error has occurred with one of the toner level sensors.

55.XX.YY DC CONTROLLER ERROR
A communication error between the DC, controller and the formatter has occurred.

57.XX PRINTER ERROR
A printer fan error has occurred.

59.30 ERROR
59.40 ERROR
An error occurred with the fuser motor during startup or rotation.

59.50 ERROR
59.60 ERROR
An error occurred with the black print cartridge drive motor during startup or rotation.

59.51 ERROR
59.61 ERROR
An error occurred with the cyan print cartridge drive motor during startup or rotation.

59.52 ERROR
59.62 ERROR
An error occurred with the magenta print cartridge drive motor during startup or rotation.

59.53 ERROR
59.63 ERROR
An error occurred with the yellow print cartridge drive motor during startup or rotation.

59.90 ERROR
59.A0 ERROR
An error occurred with the ETB motor during startup or rotation.

59.C0 ERROR
An error occurred with the developing separation-drive assembly.

59.F0 ERROR
The transfer rollers in the ETB are not engaged.

62 NO SYSTEM
No system was found.

64 ERROR
For the HP Color LaserJet 3600 Series printers only, A scan buffer error has occurred.

68.X PERMANENT STORAGE FULL
A nonvolatile storage device is full, 0 Onboard NVRAM

68.X PERMANENT STORAGE WRITE FAIL
A nonvolatile storage device is full, 0 Onboard NVRAM

68.X STORAGE ERROR SETTINGS CHANGED
One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to the factory default. Printing can continue, but unexpected behavior could result.

79.XXXX ERROR
For the HP Color LaserJet 3000 and 3800 Series printers only, A critical hardware error has occurred.

8X.YYYY EIO ERROR For the HP Color LaserJet 3000 and 3800 Series printers only, The EIO accessory card has encountered a critical error.

8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error.

HP CLJ 3500, 3700 Series
Errors for particular HP CLJ 3500, 3700 series printers is almost identical to the above series.

HP CLJ 4600 Series error messages

10.XX.YY SUPPLIES ERROR
NOTE: The printer cannot always determine whether the error lies with the cartridge or with the printer reader/writer.The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge

13.XX.YY.DUPLEX JOB INTERRUPTED
13.XX.YY.DUPLEX JOB INTERRUPTED
Discard top sheet
13.XX.YY.DUPLEX JOB INTERRUPTED
Discard top two sheets, A duplex job was interrupted by interference as media passed through the output bin during duplexing. Paper jam follow instruction in display panel.

20 INSUFFICIENT MEMORY
The printer has received more data from the computer than fits in available memory.

22 EIO X BUFFER OVERFLOW
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.

22 PARALLEL I/O BUFFER OVERFLOW
The printer’s parallel buffer has overflowed during a busy state.

22 SERIAL I/O BUFFER OVERFLOW
The printer’s serial buffer has overflowed during a busy state.

40 BAD SERIAL TRANSMISSION
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.

40 EIO X BAD TRANSMISSION
A connection with the card in EIO slot X has been abnormally broken.

41.3 UNEXPECTED SIZE IN TRAY XX
LOAD TRAY XX:[TYPE] [SIZE]Follow instruction on display.Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.

41.5 UNEXPECTED TYPE IN TRAY XX
LOAD TRAY XX:[TYPE] [SIZE]The printer senses a different media type in the media path than configured in the tray.

41.X PRINTER ERRORX
Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error

49.XXXX PRINTER ERROR
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or home-grown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X FUSER ERRORX
Description
1 low fuser temperature
2 fuser warm-up service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser

51.XY PRINTER ERROR
A printer error has occurred.
X Description
1 beam detect error
2 laser error
Y Description
0 no color
K black
C cyan
M magenta

Y yellow

54.X PRINTER ERROR
X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 black density sensor
12 cyan density sensor
13 magenta density sensor
14 yellow density sensor
19 ETB speed control sensor
20 color plane registration sensor
21-24 toner level sensors

55.X PRINTER ERROR
The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection

57.X PRINTER ERROR
A printer fan error has occurred.
X Description
3 cartridge fan (vertical fan, F2)
4 formatter fan (horizontal fan, F1)

58.X PRINTER ERROR
A memory tag error was detected.
X Description
3 CPU
4 power supply

59.XY PRINTER ERROR
A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error
A ETB motor rotation error
B developing disengaging motorstartup error
C developing disengaging motorrotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow

62 NO SYSTEM
No system was found.

64 PRINTER ERROR
Turn off then onScan buffer error.

68.X PERMANENT STORAGE ERROR
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to itsfactory default. Pressing the button should clear the message. Printing can continue, but there maybe unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)

68.X PERMANENT STORAGE FULL
A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue,but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)

68.X PERMANENT STORAGE WRITE FAIL
A non-volatile storage device is failing to write. Pressing the button should clear the message. Printingcan continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)

79.XXXX PRINTER ERROR
A critical hardware error has occurred.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.

HP CLJ 5500 & 5550 Series Error Messages

10.X.X SUPPLY MEMORY ERRORXX
Description
00 memory error on supply item10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge

13.XX.YY DUPLEX JOB INTERRUPTED
A duplex job was interrupted by interference as media passed through the output bin during duplexing.

13.XX.YY JAM IN DUPLEX PATH
There is a jam in the duplex path.

13.XX.YY JAM IN JAMS IN PAPER PATH
There is a jam in the top cover area.

13.XX.YY JAM IN PAPER INPUT PATH
There is a jam in the media input path.

13.XX.YY JAM IN PAPER PATH
There is a jam in the media path.

13.XX.YY JAM IN TRAY 1
A page is jammed in the multipurpose tray.

13.XX.YY JAM IN TRAY 2
A page is jammed in Tray 2.

13.XX.YY JAM IN TRAY X
A page is jammed in Tray 3 or Tray 4.

20 INSUFFICIENT MEMORY
The printer has received more data from the computer than fits in available memory.

22 EIO X BUFFER OVERFLOW
The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state.

22 PARALLEL I/O BUFFER OVERFLOW
The printer’s parallel buffer has overflowed during a busy state.

22 SERIAL I/O BUFFER OVERFLOW
The printer’s serial buffer has overflowed during a busy state.

40 BAD SERIAL TRANSMISSION
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.

40 EIO X BAD TRANSMISSION
A connection with the card in EIO slot X has been abnormally broken.

41.3 UNEXPECTED SIZE IN TRAY X
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.

41.5 UNEXPECTED TYPE IN TRAY X
The printer senses a different media type in the media path than configured in the tray.

41.X PRINTER ERRORX
Description
1 unknown misprint error
2 beam detect misprint error
3 media feed error (size)
4 no VSYNC error
5 media feed error (type)
6 ETB detection error
7 feed delay error
9 noise VSREQ

49.XXXX PRINTER ERROR
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases,electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X FUSER ERRORX
Description
1 low fuser temperature
2 fuser warm-up service
3 high fuser temperature
4 faulty fuser
5 inconsistent fuser
6 open fuser
7 fuser pressure release mechanism failure
8 low fuser temperature (sub=thermistor)
9 high fuser temperature (sub=thermistor)

51.XY PRINTER ERRORX
Description
1 beam detect error
2 laser error
Y Description
0 no color/black
1 cyan
2 magenta
3 yellow

52.XY PRINTER ERRORX
Description
1 scanner error
2 scanner startup error
3 scanner rotation error
Y Description
0 no color/black
1 cyan
2 magenta
3 yellow

53.10.05 PRINTER ERROR
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.

53.X0.ZZ PRINTER ERROR
An error has occurred in the onboard RAM.

53.XY.ZZ CHECK RAM DIMM SLOT X
Description
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed

54.XX PRINTER ERRORX
Description
1 Temperature
3 Image density sensor
5 Color plane registration sensor
6 Image density sensor
7 Yellow drum home position sensor
8 Magenta drum home pos. sensor
9 Cyan drum home position sensor
10 Black drum home position sensor
11 Yellow density sensor
12 Magenta density sensor
13 Cyan density sensor
14 Black density sensor
19 ETB speed control sensor
20 Color plane registration sensor
21 Yellow toner level sensors
22 Magenta toner level sensors
23 Cyan toner level sensors
24 Black toner level sensors
1E or 30 Half tone calibration error
01 Humidity environmental sensor abnormal

55.XPRINTER ERROR
The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.
X — Description
00 — Communication error
01 — DC Controller memory error
02 — Outgoing parity error
03 — No engine response
04 — Communication timeout

56.XX PRINTER ERROR
A printer error has occurred.
XX — Description
01 — Illegal input
02 — Illegal output

57.X PRINTER ERRORX
Description
3 cartridge fan (vertical fan, FM3)
4 formatter fan (horizontal fan,FM2)
7 power suppply fan (FM1)

57.X PRINTER ERROR
57.7 Power supply fan error (FM2)

58.X PRINTER ERRORX
Description
2 air temp sensor
3 CPU4 power supply

59.XY PRINTER ERROR
A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error
A ETB motor rotation error
B developing disengaging motor startup error
C developing disengaging motor rotation error
Y Description
0 no color/black
1 cyan
2 magenta
3 yellow

62 NO SYSTEM
No system was found.

64 PRINTER ERROR
Scan buffer error.

68.X PERMANENT STORAGE ERROR
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may beunexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)

68.X PERMANENT STORAGE FULL
A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)

68.X PERMANENT STORAGE WRITE FAIL
A non-volatile storage device is failing to write. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)

79.XXXX PRINTER ERROR
A critical hardware error has occurred.

8X.YYYY EIO ERROR
The EIO accessory card in slot X has encountered a critical error.

10.XX.YY SUPPLIES ERROR
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description
00 memory error on supply item
10 memory tag missing
YY Description
00 black print cartridge
01 cyan print cartridge
02 magenta print cartridge
03 yellow print cartridge

HP Color LaserJet Printers Error Messages

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