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HP Error Messages
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Typical driver printer language for device to communicate with computer:
Printer Command Language (PCL) faster return to application; faster printing of complex graphics; more efficient data streams for reduced network traffic
HP set standards in the 1980’s.
PostScript (PS) created by John Warnock and Charles Geschke in 1982, is a dynamically typed concatenative
programming language.
13.XX PAPER JAM
Media is jammed at the specified location (and possibly at other locations). If
the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages,
do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of
media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for
proper operation.
13.0 PAPER JAM
A
non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece
of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation.
13.1 PAPER JAM OPEN INPUT TRAYS
Paper-delay
jam at paper feed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might
be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the
path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify
the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6.
Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the
ACPM. The ACPM has a photo-sensor hard-wired to the back of it.
13.10 PAPER JAM CHECK DUPLEXER
Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or
damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100
series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA.
13.2 PAPER JAM OPEN INPUT TRAYS
Paper-stopped
jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration
assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media
does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the
stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input
jam.
13.20 PAPER JAM CHECK REAR DOOR
Media stopped in the
paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close
the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the pre-feed area. Replace
any defective sensors or flags
13.21 DOOR OPEN JAM
The top cover was open while printing. 1. Clear the jam and close the top door.
2. If the message persists, check the top door switch for proper operation.
13.5 PAPER JAM CHECK REAR
DOOR
Paper-delay jam at fuser. 1. Check the transfer roller
and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the
transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media
stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller.
13.6
PAPER JAM CHECK REAR DOOR
Paper-stopped jam at fuser. 1. Check
the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags.
13.99 PAPER JAM [LOCATION]
A non-specific paper jam occurred. 1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there
is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check
sensors and flags for proper operation
20 INSUFFICIENT MEMORY
The printer received more data than can fit in available memory. You might have tried to transfer too many macros, soft
fonts, or complex graphics. Press GO to print the transferred data (some data might be lost). Advise the customer to simplify
the print job or install additional memory
21 PAGE TOO COMPLEX
The data (dense text, rules, raster or vector graphics) sent to the printer is too complex Press GO
to print the transferred data. (Some data might be lost.) Advise the customer to simplify the print job. More memory might
help.
40 EIO x BAD TRANSMISSION
The connection has been broken between the printer and the EIO card in the specified
slot. (Data loss might occur in this situation.) 1. Press GO to clear the error message and continue printing. 2. Reseat the
EIO card in slot [X].
41.3 UNEXPECTED PAPER SIZE
The printer detected a media size different from what it was expecting. This is typically caused if two or more sheets
stick together in the printer or if the tray is not properly adjusted. 1. Reload the tray with the correct print media size.
2. Ensure that media in the tray is loaded under the front and back tabs. 3. If you are printing from tray 1, verify that
the correct paper size is selected in the control panel. 4. If you are printing from tray 2, 3, or 4, verify that the three
paper-size adjustments (length guide, width guide, size-selector switch) on the paper tray have been made correctly. Make
sure the media is under the corner tabs. 5. After performing the actions above, press GO. The page containing the error will
automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer’s
memory.) For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors
could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit).
41.5 PRINTER ERROR
The media reached the PS102 or PS103 sensor too early. 1. This
error usually occurs with smooth media, such as transparencies or labels. If the problem persists when using tray 1, load
media one sheet at a time. If the problem persists when using trays 3 and 4, replace the feed and separation rollers. 2. Check
sensors PS102 and PS103 for proper operation For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also
the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU
(paper input unit).
41.x PRINTER ERROR
A temporary printing error has occurred. The page containing the error will automatically be reprinted. If the error
persists: 1. Reseat the connections to the laser scanner and then to the engine controller board. 2. Replace the laser scanner.
3. Replace the engine controller board
49.XX PRINTER ERROR A
firmware error occurred 1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then
turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only appears with a certain software application or print job,
contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs,
disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory
DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO
devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at
a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you
determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM. 13. Replace the formatter. This error is usually caused by a bad formatter
board.
50.4 PRINTER ERROR
A problem exists with the customer’s
line voltage. 1. Remove the printer from any UPS supplies, additional power supplies, or power strips. 2. Plug the printer
into a wall outlet and see if this resolves the problem. 3. If the printer is already plugged into a wall outlet, try another
power source in the building that is independent of the one currently being used. 4. The line voltage and current source at
the printer location might need to be inspected to ensure that it meets the printer’s electrical specifications.
50.X FUSER ERROR
A fuser error has occurred.
1. Turn the printer off, wait 10 minutes, and then turn the printer on. 2. If the message persists, reseat the fuser. If that
does not work, replace the fuser. To check the fuser, turn the printer off and remove the fuser. Measure the resistance between
the fuser connectors. If it is not within the proper range, replace the fuser. If there is not continuity between the fuser
connectors neutral and hot with the fuser removed, replace the fuser. If the problem is not related to the fuser, replace
the engine controller board.
51.X PRINTER ERROR
A
loss of beam-detect occurred. X description: 1 = Beam-detect error 2 = Laser error 1. Press GO. The page containing the error
will automatically be reprinted. 2. Turn the printer off and then on. 3. Reseat cables to the laser/ scanner and engine controller.
4. Replace the laser/scanner. 5. Replace the DC controller.
52.X PRINTER ERROR
The laser scanner speed is incorrect. X description: 1 = Scanner startup error 2 = Scanner rotation
error 1. Press GO. The page containing the error will automatically be reprinted. 2. Turn the printer off and then on. 3.
Reseat cables to the laser/ scanner and engine controller. 4. Replace the laser/scanner.
53.XY.ZZ PRINTER ERROR
There is a memory error with an accessory. The DIMM that caused
the error will not be used. Values of X, Y, and ZZ are as follows: X = DIMM type 0 = ROM 1 = RAM Y = Device location 0 = internal
memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4 ZZ = Error number 0, 1, 2 = Unsupported o unrecognized memory 3 = Failed
RAM test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM speed 7 = DIMM reporting information incorrectly 8 = DIMM
RAM parity error 9 = ROM needs to be mapped to an unsupported address 10 = DIMM address conflict 11 = PDC XROM out of bounds
12 = Unable to make a temporary mapping 1. Turn the printer off, and reseat or replace the specified DIMM. 2. Try the DIMM
in another slot. (The firmware DIMM must remain in slot #4—the lowest DIMM slot.) 3. Replace the DIMM that caused the
error.
54.1 REMOVE SEALING TAPE
The toner cartridge has been installed without removing the sealing tape. 1. Open the top cover and remove the toner
cartridge. 2. Pull the sealing tape tab to remove the strip. 3. Reinstall the toner cartridge and close the top cover.
54.4 PRINTER ERROR CYCLE POWER TO CONTINUE
A
problem exists with the customer’s line voltage. 1. Remove the printer from any UPS supplies, additional power supplies,
or power strips. 2. Plug the printer into a wall outlet and see if this resolves the problem. 3. If the printer is already
plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.
4. The line voltage and current source at the printer location might need to be inspected to ensure that it meets the printer’s
electrical specifications.
55.xx PRINTER ERROR CYCLE POWER TO CONTINUE
An internal communications error occurred. The page containing the error will automatically be reprinted.
1. Check the power at the customer’s location. 2. Replace the formatter and/or firmware DIMM. 4. Replace the engine
controller board. 5. Replace the formatter board. On the 5si, 8000, 8100 this could be a fuser problem. Try replacing the
fuser.
56.X PRINTER ERROR
An incompatible combination
of input/ output bins was selected. X = description: 1 = Illegal input or bad accessory connector 2 - Illegal output The page
containing the error will automatically be reprinted. 1. Turn the printer off, and then turn the printer on. 2. Check the
printer’s configuration. 3. Verify accessory connection.
57.X PRINTER ERROR
A fan failure was detected. X description: 4 = Printer fan 7 = Duplex fan 1. Check
the fan’s connector and make sure the fan is not blocked. 2. Replace the fan. On older style printers this is often
caused by a bad main motor. (Older style printer being printers with halogen heating elements in the fuser - 4, 4+, 5, 4si,
5si, etc).
58.2 PRINTER ERROR
An environmental
thermistor (TH3) failure occurred. 1. Turn the printer off, and then turn the printer on. 2. Verify the environmental thermistor
cable is securely connected. 3. Replace the environmental thermistor. 4. If the error persists, replace the engine controller
board.
59.X PRINTER ERROR
A main motor error
occurred. X description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 1. Turn the printer off, and then
turn the printer on. 2. Check and reseat the fuser and toner cartridge to make sure they are not hindering gear movement in
the drive train. 3. Check the main motor’s cable to ensure that it is seated properly. 4. If the error persists, replace
the main motor.
62.X PRINTER ERROR
There is a problem
with the printer memory. The X value refers to the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2,
3, or 4 1. Reseat the specified DIMM. 2. Replace the specified DIMM
64
PRINTER ERROR alternates with CYCLE POWER
A scan buffer error
occurred 1. Turn the printer off, and then turn the printer on. 2. Perform a cold reset. 3. If the message persists, replace
the formatter or firmware DIMM.
66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE
POWER An error occurred in an external paper-handling device. 1st
X = Device number in chain 2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific error Press GO
to clear the message. If the message will not clear: 1. Turn the printer off, and then turn the printer on. 3. Check and reseat
all cables between the printer and the specified device. 4. Reseat the external paper handling device. 5. Replace the unit.
On 5si, 8000, 8100 check the C-link hook up. Also check the external paper handling PCA.
68 NVRAM ERROR CHECK SETTINGS
An error occurred in the printer non-volatile memory (NVRAM)
and one or more printer settings has been reset to its factory default 1. Print a configuration page and check the printer
settings to determine which values have changed. 2. Hold down CANCEL JOB while turning the printer on. This will clean up
the NVRAM by removing old areas that are not being used. 3. Replace the formatter.
68 NVRAM FULL CHECK SETTINGS
An error occurred in the printer’s NVRAM and one or more printer
settings has been reset to its factory default. 1. Print a configuration page and check the printer settings to determine
which values have changed. 2. Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing
old areas that are not being used.
68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS
An error occurred in the printer’s permanent storage and
one or more printer settings has been reset to its factory default. Print a configuration page and check the printer settings
to determine which values have changed.
68.X PERMANENT STORAGE FULL
The printer’s permanent storage is full. Some settings might have been reset to the factory defaults. 1. Print
a configuration page and check the printer settings to determine which values have changed. 2. Hold down CANCEL JOB while
turning the printer on. This will clean up the permanent storage by removing old areas that are not being used.
69.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE
A temporary printing error occurred. X description: 0 = The duplex mechanism has failed 1. Turn the printer off, and
then turn the printer on. 2. Reseat the duplexer. 3. Replace the duplexer
79 SERVICE [XXXX]
The printer detected an error. 1. Press CANCEL JOB to clear the print job from
the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software
application. If the job prints, go back to the first application and try printing a different file. (If the message only appears
with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists
with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or
printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware
DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer
exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each
device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that
connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter.
79 & 80 errors
For trouble shooting 79 and 80 errors you want to determine if external I/O devices are the cause
or if it is the formatter. Remove all external I/O devices (JetDirect, memory, etc.) and see if problem persists. If not,
replace the formatter.
8X.YYYY EIO [Z] ERROR
The EIO accessory in slot [z] has encountered a critical error. [z] description: 1 = EIO slot 1—The printer detected
an error with the EIO accessory. 2 = EIO slot 2—The printer detected an error with the EIO accessory. 6 = EIO slot 1—The
EIO accessory detected an error. 7 = EIO slot 2—The EIO accessory detected an error. 1. Turn the printer off, and then
turn the printer on. 2. Turn the printer off, reseat the EIO accessory in slot [z], and then turn the printer on. 3. Turn
the printer off, remove the EIO accessory from slot [z], install it in a different EIO slot, and turn the printer on. 4. Replace
the EIO accessory in slot [z].
ACCESS DENIED
MENUS LOCKED
The control panel function you are trying to use
has been locked by the network administrator to prevent unauthorized access. Ask the network administrator to unlock the function.
Perform a cold reset. This will reset the printer to factory defaults. If a JetDirect network card is installed it will also
reset the IP address and other settings so you might want to remove the JetDirect before performing the cold reset.
BAD DUPLEXER CONNECTION
The duplexer is not correctly installed. 1. Ensure that the right-angle power cord that shipped with the printer is
being used. 2. Turn the printer off. 3. Remove and reinstall the duplexer. 4. Turn the printer off and back on. 5. If the
message persists, make sure the duplexer is connected and the connector is not damaged. 6. Replace the duplexer. Not all printers
will require a right angle power cord but it is ESSENTIAL for those that need it. On printers like the 4000, 4050, and 4100
the duplexer will not install correctly with a standard power cord.
CHECK INPUT DEVICE alternates with PAPER PATH OPEN PLEASE CLOSE IT
The optional input tray cannot feed print media to the printer because a door or paper guide is open . 1.
Check the doors and paper guides and close any that are open. 2. If doors and trays are closed, check tabs and sensor levers
in the tray for proper operation. Replace any defective tabs or sensors. 3. Replace the PCA controller in the feeder. For
5si, 8000, 8100 series make sure C-link cable is correctly hooked up. Also on the 5si check the paper accessory PCA.
CHECK OUTPUT DEVICE alternates with CLOSE OUTPUT DELIVERY PATH
The optional output device is not properly connected to the printer. 1. Ensure
the optional output device is fully seated and properly installed. 2. Check any doors on the output device and verify they
are closed. For 5si, 8000, 8100 series make sure C-link cable is correctly hooked up.
DISK DEVICE FAILURE
The EIO disk
had a critical failure or fatal error. 1. Reseat the EIO disk. 2. Remove the EIO disk and replace it with a new one. A bad
formatter could also cause this error.
DISK FILE OPERATION
FAILED
Requested operation could not be performed (for example,
attempting to download a file to a nonexistent directory). 1. Check the file name and the directory name. 2. Reseat the EIO
disk. 3. Retry the operation.
DISK
IS WRITE PROTECTED
The EIO disk is protected, and no new files can be written to it. Disable the write protection through
HP Resource Manager.
EIO DISK [x]NOT FUNCTIONAL,
EIO disk is not working correctly 1. Reseat the EIO disk in slot [X]. 2. Remove
and replace the EIO disk in slot [X].
ENV FEEDER LOAD [TYPE] [SIZE]
A job has been sent to the envelope
feeder and the feeder is empty, the wrong size is loaded in the feeder, or the type and size are set incorrectly on the control
panel. 1. Load the requested envelope type and size into the envelope feeder. 2. Make sure the envelope size and type are
set correctly from the paper-handling menu in the printer control panel. 3. Press GO if the desired envelope is already loaded
in the feeder. 4. Press -VALUE+ to scroll through other available types and sizes. 5. Press SELECT to accept the alternate
type or size.
ENVELOPE FEEDER SIZE = [xxxxx]
The printer is asking what size envelopes have been loaded in
the envelope feeder. In response, you can take either of the following actions: 1. Press SELECT to accept the current envelope
size. 2. Press -VALUE+ to change the size and then press SELECT to accept the new size. If you do not press any buttons, the
message disappears in about one minute. Note Changing the size here changes the default for the envelope feeder size in the
paper-handling menu.
ENVELOPE FEEDER TYPE = [xxxxx]
The printer has received a job under the following conditions: The envelope type the job requested is not available in the
printer. Envelopes have been placed in the envelope feeder (thus triggering the paper sensor). You can take either of the
following actions: 1. Press SELECT to accept the paper type and then press GO. 2. Press +VALUE- to change the type, press
SELECT to accept the new type, and then press GO to continue.
FILE SYSTEM IS FULL
The disk file system is full. 1. Delete
all unnecessary files from the EIO disk and then try again. Use HP Resource Manager to download or delete files and fonts.
(See the software help for more information.) 2. Advise the customer to increase the permanent storage (use a larger EIO disk
or add a RAM DIMM).
FLASH DEVICE FAILURE
The flash DIMM had a critical or fatal failure. 1. Reseat the flash DIMM and ensure
it is locked into place. 2. Remove the flash DIMM and replace it with a new one. The formatter could also be bad.
FLASH FILE OPERATION FAILED
The requested operation could not be performed
(for example, attempting to download a file to a nonexistent directory). 1. Check the file name and the directory name. 2.
Reseat the flash DIMM. 3. Retry the operation.
FLASH FILE
SYSTEM IS FULL
The flash file system is full. Delete unnecessary files from the flash DIMM and try again. Use HP Resource
Manager to download or delete files and fonts. (See the software help for more information.)
FLASH IS WRITE PROTECTED
The
flash DIMM is protected and no new files can be written to it. Disable the write protection through HP Resource Manager.
HP TONER DETECTED alternates with PRESS GO TO CONTINUE
The printer has detected that the toner cartridge is not a genuine
HP toner cartridge because it does not see or recognize the toner cartridge’s identification (model, manufacturing date,
and serial number). 1. Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce
this error. Any printer repair required as a result of using non-HP toner is not covered under the printer warranty. 2. If
the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered with. 3. If the HP toner cartridge
is used, the printer will not recognize the cartridge until 20 pages have been printed. After 20 pages have been printed,
the error message disappears. 4. If the HP toner cartridge is used, and the error message remains after 20 pages have been
printed, the cartridge has previously run out of toner. Replace the toner cartridge.
INPUT DEVICE CONDITION [XX.YY]
An
input paper-handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain
2nd X= Device type (three types): 1 = Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error 1. Turn the printer
off. 2. Disconnect the cable to the input paper handling devices and then reconnect it. 3. Ensure the device is properly connected
and any doors or paper guides are properly closed. 4. Turn the printer on. 5. See the documentation that came with the paper-handling
device for assistance.
INSTALL DUPLEXER
The
printer is unable to print the current job because the duplexer is not installed or not inserted correctly. 1. Turn the printer
power off. Install or reinsert the duplexer and ensure it is fully seated. 2. Ensure the right-angle power cord is used for
the printer.
INSTALL TONER CARTRIDGE
The toner cartridge
has been removed and must be reinstalled for printing to continue. Reinstall the toner cartridge and ensure it is fully seated.
The high voltage power supply might also cause this error.
INSTALL TRAY [X]
The printer is unable to print the current job because the specified tray [X] is open or not inserted correctly
1. Reinsert the specified tray. 2. Check for damaged tabs on the right side of the tray. 3. Check for damaged tray sensor
switches in the printer. 4. Replace the PCA controller in the feeder.
LOADING PROGRAM [NUMBER] alternates with DO NOT POWER OFF
Programs and fonts can be stored on the printer’s file system. At startup time, these entities are loaded into
RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The
<NUMBER> specifies a sequence number indicating the current program being loaded. Wait for the program to load.
MANUALLY FEED [TYPE] [SIZE]
A manual feed was requested.-There is no media in tray 1.- The wrong size of media is loaded. - The control
panel is not set for the size and type of media loaded. 1. Load the requested paper into tray 1. 2. Press GO (or READY on
older printers) if the desired paper is already loaded in tray 1. 3. Press -VALUE+ to scroll through other available types
and sizes. 4. Press SELECT to accept the alternate type or size. If manual feed was not what you were expecting, check your
software settings.
MEMORY FULL STORED DATA LOST
There is no available memory in the printer. The current job might not print correctly
and some resources (such as downloaded fonts or macros) might have been deleted. Press GO to continue. Add more memory to
the printer or to simplify the print job.
MEMORY SETTINGS
CHANGED
The printer changed its memory settings because it
did not have enough memory to use the previous settings for I/O buffering and resource saving. This usually occurs after removing
memory from the printer, adding a duplexer, or adding a printer language. Press GO to continue. Add more memory to the printer
or to simplify the print job.
MEMORY SHORTAGE JOB CLEARED
The printer did not have enough free memory to print the entire
job. The remainder of the job will not print and will be cleared from memory. Press GO to continue. Add more memory to the
printer or to simplify the print job
OFFLINE
The printer is offline Press GO or READY or ONLINE to place the printer online.
OUTPUT BIN FULL alternates with CLEAR PAPER FROM [BINNAME]
The output bin is full and needs to be emptied. Remove the
sheets from the output bin. Also, the output sensor could be out of alignment, or the photo-sensor for the output bin could
be bad.
PAPER WRAPPED AROUND FUSER
Print media is
wrapped around the fuser. 1. Turn the printer off to keep the media from wrapping more firmly around the fuser. 2. Open the
top cover and remove the toner cartridge. 3. Remove all the visible media. 4. Leave the printer turned off and remove the
fuser to remove any remaining print media.
PERFORM PRINTER MAINTENANCE
To ensure optimum print quality, the printer prompts the customer to have routine maintenance installed.
Install the printer maintenance kit. You must reset the maintenance page count after performing printer maintenance. Note
The printer maintenance kit is a consumable item and is not covered under warranty, OIS provides 6 months warranty or 50k
prints
PROCESSING CLEANING PAGE
The printer is conducting
the manual cleaning-page process. Wait for the job to finish. This can take up to 2.5 minutes.
PROCESSING
JOB
The printer is processing a job. Wait for the job to finish.
This can take several minutes for a complex print job. If the printer "hangs up" on processing a job then it could
be a bad formatter board. RAM DISK DEVICE
FAILURE
The RAM
disk had a critical or fatal failure. 1. Reseat the RAM disk. 2. Replace the RAM disk.
RAM DISK FILE OPERATION
FAILED
The requested operation could not be performed (for
example, attempting to download a file to a nonexistent directory). 1. Check the filename and directory name. 2. Reseat the
RAM disk. 3. Retry the operation.
RAM
DISK FILE SYSTEM IS FULL
The RAM disk file system is full.
1. Delete unnecessary files and then try again, or turn the printer off, and then turn the printer on to delete all files
on the device. (Delete files using HP Resource Manager or another software utility. See the software online help for more
information.) 2. If the message persists, increase the size of the RAM disk. Change the RAM disk size from the configuration
menu on the printer control panel. HP Resource Manager can also be used to increase or decrease the RAM disk size.
SHORTAGE
PAGE SIMPLIFIED
The printer had to compress the job to fit
it in available memory. Some data loss might have occurred. 1. Press GO to continue. (The print quality of these pages might
not be acceptable.) Add more memory to the printer or to simplify the print job.
RAM DISK IS WRITE PROTECTED
RAM disk is protected, and no new files can be written to it.
Disable the write protection through HP JetAdmin.
TONER LOW
The message first appears when about 15 percent of the toner is remaining in the toner cartridge (about 1,500 pages
remaining for the 10,000-page cartridge and about 900 pages remaining for the 6,000- page cartridge at five percent coverage).
Depending on how the printer has been configured in the configuration menu, it will either continue to print or stop. If the
printer has stopped, you can resume printing by pressing GO for each job. The high voltage power supply could also cause this
error.
TONER OUT
The toner cartridge has run out of toner. Depending
on how the printer has been configured, it will either continue to print or stop. Due to the resolution of the toner level
sensor, it is possible that a small amount of toner (less than one percent) might still be present in the cartridge. If the
printer has stopped, you can resume printing by pressing GO for each job. Replace toner cartridge. The high voltage power
supply could also cause this error.
TRAY [X] EMPTY [TYPE] [SIZE]
The specified tray is empty, but the current job does not need this tray in order to print correctly. If this message
appears and the tray contains print media, a sensor could be damaged. 1. Load the empty tray (x) to clear the message. If
you do not load the specified tray, the printer will continue printing from the next available tray, and the message remains.
2. If the message remains after the specified tray is loaded, check sensor arm flags for damage and be sure they move freely.
4. Replace defective paper out sensors.
TRAY [x] LOAD [TYPE] [SIZE] where x is tray 2, 3, or 4
This message occurs for the following reasons: Tray 2, 3, or 4
was requested, but the tray is empty. Tray 2, 3, or 4 was requested, but the adjustments are not set for the requested type
or size. 1. Make sure that all three paper size adjustments have been made. Also make sure that the type has been set at the
control panel. 2. Load the requested media into an indicated tray. Ensure the tray is fully seated. Make sure the paper tray
is set for the proper size. Also you might need to replace the cassette
size PCA.
TRAY 1 LOAD [TYPE] [SIZE]
The print job has
requested a size and/or type of media that is not loaded. Load the requested print media into tray 1 (or any other desired
tray). - Ensure that the trays are correctly adjusted for size. - The tray type settings (and size for tray 1) must be set
from the paper-handling menu. If this message appears and the correct media is loaded: - Ensure that all paper size adjustments
have been properly performed (see page 220). - Ensure the tray type setting is correct in the paper-handling menu. - Check
the size tabs on the right side of the tray. - Check the size switches and paper sensors. - Ensure the tray is fully seated.
TRAY 1 SIZE = [xxxx]
The printer is asking
what size of media has been loaded in tray 1. In response, you can take either of the following actions: 1. Press SELECT to
accept the paper size. 2. Press -VALUE+ to change the size and then press SELECT to accept the new size. The printer will
first display the TRAY 1 TYPE = XXXX message If you do not press any buttons in the time-out period (about one minute), it displays this TRAY 1
SIZE = XXXX message. Changing the size here changes the default for tray 1 paper size in the paper-handling menu.
TRAY 1 TYPE = [xxxx]
The printer has received
a job under the three following conditions: - The media type requested by the job is not available in the printer. - Tray
1 has been set for CASSETTE. - Media has been placed in tray 1 (thus triggering tray 1’s paper sensor). If you do not
press any buttons, the message disappears in about one minute). You can take either of the following actions: 1. Press SELECT
to accept the paper type. 2. Press -VALUE+ to change the type and then press SELECT to select the new type. Note Changing
the type here changes the default for tray 1 media type in the paper-handling menu. If you do not do anything during the time-out
period (about one minute), the printer will print on the media in tray 1.
UNABLE TO MOPY
JOB Memory or file system failures would not allow a mopy job to occur. Only one
copy will be produced. 1. Reseat RAM DIMMs and/or the EIO hard disk. 2. Install additional memory or an EIO hard disk.
UNABLE TO STORE JOB
Memory or file system failures would
not allow the print to store the job. 1. Reseat RAM DIMMs and/or the EIO hard disk. 2. Install additional memory or an EIO hard disk.
UNSUPPORTED SIZE IN TRAY [yy]
An external paper-handling device detected an unsupported media size. The printer
will go offline until the condition is corrected. Verify the media meets the supported size specifications
USE
[TYPE] [SIZE] INSTEAD?
If the requested media size or type is
not loaded, the printer asks if it should use another size or type instead. 1. Press -VALUE+ to scroll through the available
types and sizes. 2. Press SELECT to accept the alternate type or size.
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